Hi everyone, this is Ana here from Rivo 👋 Thanks for sharing your feedback!

This is currently possible through our feature Points Cancelations (Settings > Orders). Apart from the points adjustment, customers will be also downgraded if their points balance is insufficient to stay on their current tier.

We wrote a guide on how to customize your points refunds settings: https://help.rivo.io/en/articles/6670948-automatically-adjust-points-on-refunded-or-canceled-orders. If you have any questions or want to share new ideas, please don't hesitate to let us know.