Loyalty & Referrals

It could be better to have delete option in ways to earn instead of disabling it.

We need an API compatible with liquid code but also with headless stores.

Hi there, ​ This is Abbie from Rivo, thanks for reaching out. As previously mentioned, right now we don't have a feature where the VIP Status of your customers are displayed on the POS. It is a feature that isn't supported by the app at the moment, but it's definitely a great suggestion! While it's not available yet, you can add it or vote for it on our feature request board. If you have any other questions, please let me know and I'll be happy to help! Cheers, Abbie

Option to create customer account manually

I want an option that would exclude purchases made with gift cards, so that customers buying with a gift card do not earn points for the amount spent with the gift card.

currently, when a new customer is created, the customer would still need to complete the account creation online to be able to redeem orders. It would be great if once a customer places a POS order associated to their customer email, the customer will become a member automatically once order is paid this would make the in store experience a lot smoother

Allow users who use the new customer account version of Shopify to become members and receive rivo emails.

For example, the merchant is asking to extend the maximum points delay setting, as the current limit is too short for businesses in Europe, where a 14-day return window is legally required. They shared that customers could use points before the return period ends, creating financial and legal risks for stores. To help merchants stay compliant and avoid issues, they suggest either removing the cap or allowing a much longer delay.